Refund policy

Last updated: 24 September 2026

Most of what we sell is made to order, to your exact spec. Because of the custom nature of these products, only some items can be returned for a change of mind. This doesn't affect your statutory rights: if anything arrives faulty, damaged or not as ordered, we'll always put it right.

At a glance

  • Custom and personalised items (number plates, plate holders, steering wheels): not returnable for a change of mind. Covered if faulty or not as ordered.
  • Non-custom items (for example, unopened Blast Cans): returnable within 14 days of delivery.
  • Faulty, damaged or wrong items: we'll repair, replace or refund, and we cover the return postage.

1. Custom and personalised items

The following are made specifically for you and can't be returned or exchanged for a change of mind:

  • Number plates (road-legal and show plates), including 3D, 4D, gel and retro styles
  • Plate holders printed with your text or colours
  • Custom steering wheels and any wheel built to your chosen materials, stitching, trim and extras
  • Any other item made to your specification or clearly personalised

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cancellation right does not apply to goods made to the customer's specifications or clearly personalised.

Please check your registration, text and options carefully before ordering. We make your item exactly as entered. If the details you gave us were incorrect, that isn't a fault, but get in touch and we'll do our best to help.

2. Cancelling a custom order before we make it

You can cancel a custom order for a full refund before we start making it:

  • Number plates and holders: any time before they go into production. We make plates on our fulfilment days (Monday, Wednesday, Thursday, Friday and Saturday), so contact us as soon as possible.
  • Steering wheels: within 24 hours of placing your order, before your build is booked in.

Once production has started, the order can't be cancelled.

3. Returning non-custom items

For items that aren't made to order, such as unopened Blast Cans:

  • Tell us within 14 days of delivery that you'd like to return the item, then send it back within 14 days of telling us.
  • Items must be unused, unopened and in their original packaging.
  • You pay the return postage unless the item is faulty or we sent the wrong thing.
  • Aerosols have postage restrictions, so please contact us before sending a Blast Can back and we'll tell you how to pack it.

We'll refund the item price and the original standard delivery charge within 14 days of receiving the item back, to your original payment method.

4. Faulty, damaged or incorrect items

If something arrives faulty, damaged in transit or not as you ordered it, contact us as soon as possible, ideally within 30 days of delivery, with your order number and photos. We'll repair it, replace it or refund you, and we'll cover any return postage. This applies to custom items too.

5. Warranty

Our number plates, plate holders and steering wheels come with a 12-month warranty against manufacturing defects such as peeling, lifting characters or faulty stitching. The warranty doesn't cover normal wear and tear, damage caused during fitting, accident damage or misuse.

Our steering wheels are guaranteed to fit the vehicle you give us at checkout. If one doesn't fit, we'll put it right.

6. How to start a return or claim

Email info@uniqautomotive.com with your order number, what the issue is and photos where relevant. We'll reply with next steps and the returns address. Please don't send items back without contacting us first.

7. Refunds

Approved refunds go back to your original payment method. Depending on your bank, they can take a few working days to show.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.